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Customer Service Online

ONLINE GUIDE

MY ACCOUNT

CREATE YOUR ACCOUNT
You can quickly sign up at MY ACCOUNT in a few seconds, by going on the first icon at the top right of the menu, and then filling in your details. You can access it directly by clicking on the MY ACCOUNT link.

CHANGE YOUR ACCOUNT DATA
You can change your registration data at any time. From your dashboard, you can view your recent orders, manage your shipping and billing addresses as well as change your password and your account details.

MY ORDER / MY ORDER PAYMENTS

MY ORDER
In the ORDER section, you have direct access to your order list. Before validating, you are required to complete the fields of the Billing Details section. If you have a Promo Code, you have the possibility to introduce it at the top or bottom of the page, depending on whether you are on a laptop or mobile.

MY ORDER PAYMENTS
We accept Visa, MasterCard, American Express cards, and more. In order to make a payment by Visa card, you must obtain an online purchase authorization from your bank.

We guarantee that your purchases are made securely using the (SSL) codification system, which protects your credit card data. Our online shop only uses a server secured and certified by TrustWave and GeoTrust, who guarantee the best protection.

 

DELIVERIES

Orders are processed for shipment from Monday to Friday in the morning.

DELIVERY IN EUROPE: from 1 to 5 business days.
DELIVERY OUTSIDE EUROPE: approximately 10 business days.

Deliveries are made all over the world at the valid address indicated on the order form, excluding PO Box. Malkouno reserves the right to split the delivery of products according to their availability. Any delivery is announced by e-mail in accordance with article 5 of these conditions. Malkouno invites the customer to consult the order form on his website www.malkouno.com, where the details of the logistics and VAT charges will be included. The delivery will be accompanied by a delivery note listing the goods delivered. The delivery will be presented to the customer or to any other person present at the address of delivery or having a power of attorney. If no one can receive the order at the time of delivery, a non-delivery note will be filed, and the customer will be asked to pick up his parcel from the nearest relay point. Malkouno will ensure that the order is processed as soon as possible. The ordered products will be shipped approximately the next business day following your order.

Any delivery outside the European Union may be subject to import taxes, which are borne by the customer. The package must be accepted by customs services before being shipped. We are not responsible for longer delivery delays. For more information on customs policies in your country and the amount of these taxes, please contact your local customs office.

RETURNS

You have the right to cancel your purchase, without specifying the reason within 14 clear days from the date of delivery of the package.

The return notification shall be effected through the return form accessible from Services / Returns section of the Malkouno website.

You must ship the product at its original condition, in its original packaging and not used. You must enclose the duly filled return document, within 14 working days from the date of notification of waiver. At the end of this period, no return will be accepted. Upon receipt of the return, we will inform the customer by e-mail of the correct receipt and the introduction of a refund request. The costs associated with the return will be borne by the customer. Return to the following address:

Malkouno, Retours
Rue d’Alost, 7-11, Bloc A
1000 Brussels
BELGIUM

SIZE GUIDE

To access the table of sizes:

For Women, click on this link.
For Men, click on this link.

COOKIES

A cookie is a small alphanumeric file that contains information about the browsing done on our website, which is stored on your hard disk by the webserver. Cookies will ease you the process of purchasing and browsing on www.malkouno.com, notably by logging in without having to enter your ID and password each time. Another advantage of using cookies is that it retains some of your personal information so as not to have to insert them at each transaction.

You will find more information on how to allow cookies in the “Help” section of your browser. You can also refuse cookies; our services will still be available but limited. To disable cookies, modify this option in your browser. It is also possible to select only those you accept on www.malkouno.com:

• either you only allow cookies that refine the ease of use of our site on your computer. This allows you to log in and navigate with ease without having to fill in your personal data at the time of payment. This makes it possible to improve the user-friendliness of the malkouno.com site.

• or you authorize all cookies on your computer to facilitate navigation on our website and maximize its performance. This boosts the usability and performance of our website, but will not be personally associated with a user or a computer.

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